Frequently Asked Questions (FAQs)
Welcome to fixHealth! Below are answers to some of the most common questions our customers ask. If you need further assistance, feel free to contact us at 0345-5113957 — we’re available 24/7.
1. What is fixHealth?
fixHealth is an online store that specializes in selling health and fitness gadgets. We operate through dropshipping, delivering high-quality products directly to your doorstep.
2. How can I place an order?
You can place your order anytime — we accept orders 24/7, 365 days a year. Simply browse our website, choose your desired products, add them to your cart, and proceed to checkout.
3. What payment methods do you accept?
We offer multiple convenient payment options:
- Cash on Delivery (COD)
- Easypaisa
- JazzCash
- Google Pay
- Bank Transfer
4. How long will it take to receive my order?
Delivery times may vary depending on your location and the specific product. Generally, most orders are delivered within 5 to 10 business days. You will receive a tracking number once your order is shipped.
5. Can I return a product if I’m not satisfied?
Yes! We offer a 7-day return policy. If you’re not satisfied with your purchase, you can return it within 7 days of receiving the product. Please ensure the product is unused and in its original packaging.
6. How do I request a return or exchange?
To initiate a return or exchange, please contact us at 0345-5113957 or through our website’s contact form. We’ll guide you through the process.
7. Do you offer any warranty on your products?
Warranty policies vary by product. Please check the product description or contact our support team for specific warranty information.
8. Is my payment information secure?
Yes, we use secure and trusted payment gateways to ensure all transactions are safe and encrypted. Your data privacy is our top priority.
9. Can I cancel my order after placing it?
Orders can be canceled within 24 hours of placement if they haven’t been processed or shipped yet. Please contact us immediately for any cancellation requests.
10. How can I contact customer support?
You can reach us any time via:
- Phone/WhatsApp: 0345-5113957
- Email/Contact Form: Available on our website
We’re here for you 24/7, all year round.